Parasol Base - Concrete 15kg (Black)

SKU: MRB-503
€39.00 €99.00
Part of the RW range. Click to find more products in this range

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Refunds and Exchanges

Returns & Refunds

IMPORTANT: Please be advised that we highly recommend taking a photo of your orders upon delivery, prior to opening. Please ensure these photos are complete and include the information located on the box. These photos will be NECESSARY to process a return or replacement in the event that your order contains faulty or damaged goods. We thank you for your cooperation and understanding.

How Do I Return An Item I Have Received But No Longer Require?

We hope you enjoy your order from Pattersons. If, for any reason, you would like to return an item, we are happy to offer you a full refund on your order/item within 14 days of delivery. The item(s) must be in new condition, unused and unassembled, with tags still attached and in original packaging.

To begin the return process, simply send us an email at sales@pattersonskitchens.co.uk or give our Customer Service team a call at +353 7491 41985, and tell us the nature of your concern. For outdoor furniture concerns, you may contact furniture@rathwood.com. Please note that we do not provide free returns. You may return the item(s) yourself in-store to our customer service team and we'll happily process the return for you. Alternatively, we can arrange for the item(s) to be picked up by our courier directly from your address for a fee of €39. 

Please note that all products returned must be returned in their original packaging, including the box and plastic protection. 

Once we have received the item back within the timescale advised, we will inspect it to ensure that the item is not damaged and when we are happy that the product is re-sellable we will issue a full refund to the value of the product. For our policy on returning/replacing damaged or faulty goods, please read the section further below:


Can I Return Goods That Have Been Assembled?

Regrettably, if goods have been assembled then the item cannot be returned to us as it will not be classed as in a resalable condition. All items should be checked for faults before the goods are assembled, if the fault is only noticeable during or after assembly then under these circumstances the item would be classed as returnable.


If I Require A Replacement Of My Damaged Or Faulty Product, What Should I Do?

Damaged Goods

Our specially trained quality controllers check your furniture to make sure it’s up to our high standards before we despatch it, so damage is rare.

Upon delivery of your goods, you must inspect them for damage, then sign to advise they are in a satisfactory condition. If you believe these goods are damaged in any way then you should refuse the delivery.

If you chose to accept delivery and the product is damaged then based on our terms and conditions you will not be able to return the product and we will not be able to refund against your order. 

If the goods are returned to us following refused delivery and upon inspection they are not deemed to be damaged then the product cost will be refunded minus the return delivery charge. 

Faulty Goods 

If you take delivery of a product that comes to you complete but due to manufacturing is deemed faulty then you should advise us within 24 hours of receipt of the goods via email to sales@pattersonskitchens.co.uk or furniture@rathwood.com with photographs of any fault. When the goods are received back and inspected we will liase with the manufacturer to arrange a refund or replacement.


Who Pays For The Return Costs?

This depends on the reason for the return. If a product is faulty or damaged we will cover the costs of the return and the cost of delivering a replacement. If the product is unwanted or exchanged, then we will not cover the cost of the return and it is up to you to return the product to us in re-saleable condition.

How Long Does The Refund Take To Go Back Into My Account?

We will issue the refund straight away and your account should be credited within ten working days, depending on how you paid. Please not we can only refrund amount to account used to make the purchase 


Please NOTE: Our delivery partners are not able to collect any packaging or pallets. Please properly dispose of any cardboard or pallets that come with your delivery.

Many parasols come with their own heavy base unit but for those that don’t, there is always this one. Weighing in at 15kg and with a screw clamp to fix the parasol pole to the base, this unit will ensure gusts of wind will not affect your canopy. Let’s face it; the last thing you want in the middle of a meal is to see your parasol sailing over the rooftops!

Includes:
1 x Parasol Base

Product Features:
Holds the parasol secure and still
Screw fitting to securely clamp pole
Protects against gusts of wind
Concrete Base (Black)

Product Dimensions:
58mm Tube with Adapters for 35mm,38mm & 48mm
Weight: 15kg

Note: A parasol is designed for the sole purpose of a sunshade and should never be used in windy conditions as this will result in damage. It is not designed for rain protection. Parasols should not be left standing on a table when not in use and we recommend you store them in a clean and dry location. This base should not be relied on in windy conditions